Order notifications: Dashboard (always on), WhatsApp (on by
default, with a customizable message template — Pro; stores created
before 2 October 2026 keep it on every plan — and placeholders like
{customerName}, {items}, {total}, etc., plus a "Load default"
reset), Email (off by default, sends a transactional email per order).
When Email is on, a "Send order emails to" field appears: leave it
empty to use the account email the store was registered with, or enter
any other address (e.g. a shop inbox, or if the sign-up email was wrong)
and every order email goes there instead (every plan). Pro can click
"Add another email" to send each order email to up to 3 addresses
(e.g. owner + staff). After a downgrade the extra addresses stay saved but
only the first one receives emails.
Order tracking toggle (on by default) — shows customers a tracking
link on their order confirmation and WhatsApp message that updates as you
change order status.