Every order your store has ever received, newest first.
- Search (customer name/phone/email, or any product name in the order) and separate status (All/Pending/In Progress/Completed/Cancelled) and payment (All/Unpaid/Paid) filters — combinable with each other and search.
- Order lifecycle: Pending (starting state) → In Progress → Completed, or Cancelled at any point. You can skip straight from Pending to Completed or Cancelled. Completed/Cancelled are end states with no further status-change buttons.
- Paid / Unpaid — an independent toggle on every order (works regardless of status), for tracking payments received outside the app (bank transfer, cash, PayPal link, mobile money, etc.). Records a "Paid on [date]" timestamp and shows a green "Paid" badge. Orders paid by card at checkout (Pro: Settings → Payment → "Accept card payments", via the owner's own Stripe account) are marked Paid automatically.
- "How do I get paid?" / "Can customers buy now?" — customers can order as soon as the store has visible products. Payment works one of two ways: (1) on every plan, the owner adds manual payment methods in Settings → Payment (bank transfer, cash on delivery, PayPal link, mobile money…); the customer picks one at checkout and pays the owner directly, and the owner marks the order Paid; (2) on Pro, card payments at checkout through the owner's own Stripe account, paid out by Stripe to their bank. Without any payment method set, customers still order and the owner arranges payment on WhatsApp.
- Order detail view (click to expand) — full date/time, customer phone/email/address, itemized products, a totals breakdown (subtotal, VAT, coupon discount, shipping, grand total), the customer's order notes, and the Paid/Unpaid toggle.
- Actions: Mark In Progress, Mark Complete / Cancel, Print (opens a print-formatted order page), Delete (permanent, asks for confirmation).
- Receipt (PDF) (Pro) — every order has a printable receipt page (store name/logo/address, receipt number, date, customer, items, totals, Paid/Unpaid and payment method). Owner: open the order → "Receipt (PDF)". Customer: the order's tracking page shows "Download receipt (PDF)" (when Order tracking is on). Download = the print window → "Save as PDF" (on a phone: Print → Save as PDF / Share). Free stores see the button with an upgrade prompt. Nothing is emailed automatically — send the PDF or the tracking link on WhatsApp.
- Invoices for an order on Free — no receipt page; to get a document without printing on paper: open the order → Print → in the browser's print dialog choose "Save as PDF" (on a phone: Print → Share / Save as PDF), then send that PDF to the customer on WhatsApp. For a proper invoice with your business details, number and logo, use the free Invoice Generator at wastore.app/tools/invoice-generator (fill it in, download the PDF). The CSV export (Pro) is a spreadsheet of many orders, not an invoice. Settings → Billing is NOT for customer invoices — it only manages the owner's own WAStore subscription (and its Stripe invoices).
- Customer order history — there are no customer accounts or logins. Each order gets its own tracking link (when Order tracking is on) shown on the confirmation screen and in the WhatsApp message; customers keep that link to check that order. They can't see a list of all their past orders, and they can't cancel an order themselves — they message the store, and the owner cancels it in Orders.
- Changing status, toggling Paid, or deleting an order does not notify the customer automatically — if order tracking is on (a Settings toggle), the customer sees the updated status next time they open their own tracking link, but nothing is pushed to them.
- Export CSV (all currently-loaded orders, full detail) — Pro only; locked with an upgrade prompt on Free.