WhatsApp message templates for sellers
Copy-ready messages for every step of a sale. Add your store name and link once โ every template updates instantly.
100% free ยท no sign-up
Welcome message
GreetingsHi there! ๐ Welcome to [your store]. Browse our full catalog here: [your link] Add what you like to the cart and send the order โ we'll confirm it right here on WhatsApp.
Away message
GreetingsThanks for messaging [your store]! We're away right now but will reply as soon as we're back. Meanwhile, you can browse and order here: [your link]
Order confirmation
OrdersHi there, thank you for your order! โ We've received it and are getting it ready. We'll send you an update as soon as it's on its way. โ [your store]
Out of stock โ offer an alternative
OrdersHi there, sorry โ one item in your order is out of stock right now. Would you like a similar alternative, or should we send the rest of the order? You can see what's available here: [your link]
Payment details
PaymentsHi there, your order is confirmed! To complete it, please pay using the details below and send us a screenshot of the payment here. Thank you! ๐ โ [your store]
Friendly payment reminder
PaymentsHi there, just a friendly reminder that the payment for your order with [your store] is still pending. Let us know if you need the payment details again โ happy to help!
Order shipped
DeliveryGood news, there! ๐ฆ Your order from [your store] is on its way. We'll let you know as soon as it's delivered.
Delivered โ ask for a review
DeliveryHi there, your order should have arrived โ we hope you love it! ๐ If you have a minute, a short review or a photo would mean a lot to a small business like ours. โ [your store]
New collection
PromotionsHi there! โจ New arrivals just landed at [your store]. Take a look before they sell out: [your link]
Back in stock
PromotionsHi there, good news โ the item you asked about is back in stock at [your store]! Order here while it lasts: [your link]
Festive offer
PromotionsHi there! ๐ Our festive offer is live at [your store] โ this week only. See the offers and order in a few taps: [your link]
Skip typing order details by hand
With a WAStore catalog, customers send you complete orders โ you just reply with a template.
How to use these WhatsApp templates
- 1
Add your details
Type your store name, a customer name and your catalog link โ every template fills in automatically.
- 2
Pick a template
Filter by greetings, orders, payments, delivery or promotions to find the right message.
- 3
Copy or send
Copy it to save as a quick reply in WhatsApp Business, or send it straight from WhatsApp.
Why sellers use message templates
Most small shops answer the same questions dozens of times a day: are you open, how do I order, how do I pay, where is my order. Ready-made messages keep your replies fast, friendly and consistent โ even on busy days.
In WhatsApp Business, save the ones you use most as Quick Replies (Settings โ Business tools โ Quick replies) and insert them by typing "/". Use the welcome message as your greeting message and the away message for after hours, so no customer goes unanswered.
Keep promotional messages to people who've chosen to hear from you โ for example, customers who have ordered before or who joined your broadcast list. Personal, useful messages get replies; mass messages to strangers get you reported.
Frequently asked questions
Are these WhatsApp templates free to use?
Yes. Copy, edit and use them as often as you like โ in WhatsApp, WhatsApp Business, Instagram DMs or SMS.
How do I save a template as a quick reply?
In WhatsApp Business, open Settings โ Business tools โ Quick replies, tap +, paste the message and give it a shortcut like /thanks. Then type / in any chat to insert it.
Do I need the WhatsApp Business API to use them?
No. These are regular messages you send yourself from WhatsApp or WhatsApp Business. Approved templates are only needed for automated messages sent through the WhatsApp Business API.
Can I send these to many customers at once?
You can use a broadcast list in WhatsApp Business. Only contacts who have saved your number receive broadcast messages, which keeps them from feeling like spam.
Turn this into a full store โ free
WAStore gives you a shareable online catalog where customers add to cart and send the order straight to your WhatsApp. Set up in minutes.
- Free forever plan
- No transaction fees
- Orders arrive on WhatsApp